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FoxPro and Visual FoxPro Support

Our FoxPro support agreements have been designed to be flexible and meet the majority of our client's requirements. We understand that each client has individual and specific needs and we can adapt our support contracts to meet your exact specification.

We have developed a web based support system that allow our clients to check the status of their support calls at anytime and view additional information such as time sheets and support schedules for example. However, not all clients want to use systems to check the status of their support calls, therefore you have direct email and telephone access to the support engineer dealing with your call.

Our most popular contract are described below.

Monthly Support Contract

A monthly support fee is paid, determined by the expecting support usage, and this will equate to a number of support hours per month. If support is overused in a given month, time is borrowed from the next month, if support time remains in a given month, remaining support hours are carried forward to the next month.

We are flexible how the support hours are used, so if you find that support time is unused and building up, this can be used for other services that we offer, such as system development or training for example.

Ad-hoc Support Arrangements

With this type of agreement our clients pay an initial set up fee which allows us to perform the initial system audit and gain an understanding of your business and systems.

Once the audit has been completed, you have the peace of mind knowing that your systems are fully supported. Any support work carried out will be charged on a time and materials basis.